CP Training Courses
Business, Supply Chain Management

MANAGING THE CUSTOMER INTERFACE

How to ensure positive outcomes from every aspect of your relationships with customers, clients and consumers.

In today's organisations not only the needs but also the expectations of customers have to be recognised and understood. Interactions can range from face-to-face contact and service delivery to virtually immediate remote management of the relationship by email and e-commerce transactions. These interactions are not only with external customers, clients and consumers but may also extend to your organisations internal customers and users. The management philosophy behind how these interfaces are approached and influenced can impact on the developing success of the business and its growth and prosperity.

This programme navigates through the critical approaches to customer interactions and provides participants with the ability to ensure that every customer/user encounter promotes and supports the goals of the organisation.

Topics covered include determination of customer needs and expectations, the "Customer First" culture, handling conflicts and complaints, developing and managing interface strategies, communication skills etc.

Dates: 10 - 14 July
Fee: £1,960 plus VAT

Training courses and workshops in this section include:

Business and Supply Chain Management

Supply Chain Management
Inventory Management and Investment Recovery
Advanced Negotiation Skills (3 days)
Improving Communications
Identifying and Implementing Business Process Improvements
An Introduction to the E&P Business
Waste Management
Effective Project Management for Everyone
Effective Planning - Concepts and Techniques
An Overview of the Supply Business
Managing the Customer Interface

Additional courses, workshops and seminars are available for in-house delivery upon request. Contact enquiries@cp-training-consortium.co.uk