CP Training Courses
Business, Supply Chain Management

Improving Communications

Excellent communication is the essential oil in the engine of world class performance - without it the machine breaks down.

All complex industries worldwide experience communication problems. Unmanaged, these problems lead to higher costs, higher risks, lower quality (especially poor customer service), less well informed decision making, less effective change - and generally lower individual and corporate performance. Poor communication also increases occupational stress and reduces job satisfaction as leaders, followers, customers and suppliers struggle to understand each other in a demanding and competitive environment.

Communication can be improved in speed, clarity, reliability and utility both interpersonally and corporately. This has been a feature of retail, service and manufacturing industries internationally where responding to customers more quickly and reliably is seen as essential for survival under global competition.

Understanding the benefits of excellent communication in the supply chain will help the whole enterprise become more creative, innovative and competitive.

The course provides participants with:

• identify critical "failure" and critical "success" factors in interpersonal and corporate communications.
• diagnose common causes of interpersonal and corporate communication failure
• evaluate the impact of communication failure on individual and corporate performance in the supply chain
• take actions to resolve interpersonal and corporate communication problems, conflicts and improve effectiveness
• communicate more effectively at interpersonal and corporate levels in the supply chain

Dates on request
Fee £1,960 plus VAT @ 17.5%

Training courses and workshops in this section include:

Business and Supply Chain Management

Supply Chain Management
Inventory Management and Investment Recovery
Advanced Negotiation Skills (3 days)
Improving Communications
Identifying and Implementing Business Process Improvements
An Introduction to the E&P Business
Waste Management
Effective Project Management for Everyone
Effective Planning - Concepts and Techniques
An Overview of the Supply Business
Managing the Customer Interface

Additional courses, workshops and seminars are available for in-house delivery upon request. Contact enquiries@cp-training-consortium.co.uk