The Contractor’s front-line delivery team is the essential element without which any contract cannot be fulfilled. Management of the contract from the Contractor’s side requires a range of critical skills not only in the delivery of the product or service, but in understanding the real intention of the contract, its expectations and measurements.
Core to the contract will be the fulfilment of its scope in terms of the set down standards and quality issues – identifying what these really are requires key and critical skills and experience.
The successful delivery of a contract will often only being judged as being achieved if the Contractor recognises the needs of their client and effectively manages these needs and expectations.
This course evaluates the key skills needed by a Contractor and evaluates how contract management must be approached in both of these aspects of the delivery and the client relationships. It will explore the fundamentals of the contract itself, its scope, delivery aspects and measurement approaches. Delegates will consider the different types of client approaches to the contract, which may range from adversarial to partnering and will consider and devise strategies to respond and positively manage these different client approaches.
When problems arise it is very often a relatively junior member of the Contractor team that has to bear the brunt of the client’s wrath and who can save the situation with an immediate and appropriate response!
The course would be beneficial to any manager at any level who is responsible for the fulfilment of a contract or service: contract managers; operational managers within contracting companies; supplier contract coordinators; crafts supervisors, operators and administrators could all benefit from this course.
By the end of the course delegates will be able to:
Understand how to interrogate a contract to identify its key components.
Recognise the different approaches by clients in their management of you, the contractor, and be able to respond in a positive and constructive manner.
Focus on the key performance indicators of the contract and to develop a strategy to ensure they are fulfilled, and are shown to be fulfilled.
Devise a contract management plan for the contract that sets out how all aspects of the contract will be undertaken, including the critical actions and deadlines, performance measurements and key client relationships.
Demonstrate a client interaction style that promotes appropriate professionalism and nurtures confidence.
Devise a Personal Action Plan to improve their own performance in fulfilling the contract expectations on behalf of their employer.
Topics covered will include:
Understanding the Contract
Identifying Contractor Responsibilities
Anticipating client’s unwritten expectations
The KPI’s of the Contract
Recognising client’s unwritten targets and Performance Indicators (PIs)
Key Client Relationships
Understanding the client’s point of view
Recognising personal motivations of client staff
Key interfaces between client and contractor
Informal and formal lines of communication
Agreeing levels of authority in both organisations
Risk and reward, penalties and bonuses.
Service Level Agreements
Self-monitoring of quality and standards (and own PIs)
Dealing with Variations
Team building and team working with the client
HSE and other Compliance Requirements
10% discount is available on this course for members of AGCC.