CP Training Courses > Soft Skills & Personal Skills Training Courses

Conflict Resolution

The challenge in managing Conflicts is to differentiate between harmful conflicts and those that may be channelled to realise better solutions. It is well recognised that some conflict is considered a good thing as it generates dialogue to create more synergistic outcomes, leading to better ideas and business solutions.

By contrast, harmful conflict, which is often evident in organisations, if unresolved, blocks collaboration, and ability to implement strategy and create value. This lost potential value, even if not on the balance sheet, is costing your company in terms of unrealised potential for greater effectiveness and goal achievement.

This Three-day programme provides participants with the tools to face and resolve conflicts in a win-win manner.


The programme develops the self-awareness of the participant to enable the utilisation of techniques for conflict handling, and embracing an understanding of different conflict drivers and their emotional implications.
Programme Outcomes:
At the end of the programme, students will be able to:
1. Identify the principle causes of conflict in the workplace.
2. Outline a range of strategies for resolving specific conflict situations
3. Differentiate between conflict situations which are potentially harmful and those that could be channelled to useful effect.
4. Identify long-term measures to securing a conflict-free workplace.

The core topics of the programme will be:

  • Understanding conflict
  • Self-awareness in conflict situations
  • Conflict assessment and evaluation
  • The Communication Challenge
  • Developing Constructive Resolutions
  • Managing Emotional Implications
  • Devising an Action Plan for more effective conflict management.
Dates: 27th to 29th July 2010
Venue: London
Fee: £1,585 plus VAT

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Training courses in this section include:

Office Management Skills
Creativity and Critical Thinking
Practical Supervision Skills
Conflict Resolution
Emotional Intelligence in the Workplace
How to Conduct a Meeting
Presentation Skills
Problem Solving and Decision Making
Working in a Team
Effective Communication
Office Management Skills
Time Management

Booking Deadlines

Date Course Title Last date to book
12/03/12 Purchasing and Materials - an overview of the Supply function 05/03/12 Book Now
12/03/12 Budget Development and Management 05/03/12 Book Now
19/03/12 Performance Management - Principles and Practice 12/03/12 Book Now
19/03/12 Office Management Skills 12/03/12 Book Now

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